Last updated: 24 October 2025

This Privacy Policy explains how PT. Mataram Artisan Indonesia (“we”, “us”, or “our”) collects, uses, and protects personal data through the website mataram-art.com (“Site”). By accessing or using this Site, you agree to the terms described below.

1. Data Controller

PT. Mataram Artisan Indonesia
Address: Graha Rays Ruko Silktown Avenue Block RK/5A-05, Pondok Jagung Timur, Serpong Utara, Tangerang Selatan, Banten 15326
Email: mataram.artisan@gmail.com

2. Data We Collect

We may collect the following types of data:

• • Personal information such as name, email address, phone number, shipping address
  • Transaction details if you make a purchase
  • Technical data such as IP address, browser type, device information, pages visited, and access time
  • Non-personal aggregated data such as site statistics and user activity

3. How We Use Your Data

Your data may be used to:

• • Operate and maintain the Site
  • Process orders and deliver products or services
  • Send order updates, service information, or policy changes
  • Improve the Site and enhance user experience
  • Send marketing or promotional materials if you have given consent

4. Legal Basis

We process your personal data based on:

• • Your consent when submitting forms or subscribing
  • The need to fulfill a service or transaction you requested

We comply with applicable data protection laws, including Indonesia’s Personal Data Protection Law (UU PDP).

5. Data Storage and Retention

We store your data as long as necessary to fulfill its purpose or as required by law. When no longer needed, data will be deleted or anonymized.

6. Sharing of Data

We do not sell your personal data. We may share it with:

• • Service providers such as hosting, payment, or delivery partners that support our operations
  • Authorities if required by law or legal process

If data is transferred outside Indonesia, we ensure adequate protection measures are applied.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze site usage, and personalize user experience. You can disable cookies in your browser settings, but some features of the Site may not function properly.

8. Data Security

We apply reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is completely secure.

9. Your Rights

You may request to:

• • Access your personal data
  • Correct inaccurate or incomplete data
  • Delete your data in certain circumstances
  • Withdraw consent when processing is based on consent
  • Object to certain data processing activities

To exercise these rights, contact us at mataram.artisan@gmail.com
.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. You are encouraged to review it periodically.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:
PT. Mataram Artisan Indonesia
Email: mataram.artisan@gmail.com

Address: Graha Rays Ruko Silktown Avenue Block RK/5A-05, Pondok Jagung Timur, Serpong Utara, Tangerang Selatan, Banten 15326